I didn’t receive my full order or packaging is damaged…Now what?
We are sorry – every care is taken to ensure that it is delivered to you in the same great condition that it leaves our kitchen. Please take photos and email us at support@easyfit.net.au
I didn’t receive my delivery…Now what?
I am so sorry… There would be a number of reasons for that..
What is the cost of delivery?
We are so excited to let you know that we have NO DELIVERY FEE for the Perth metro area
I want to change my delivery address
Please follow the steps below. Please remember to make any changes BEFORE the cut-off point that week (Monday 9pm WA time)
How long do the meals stay cool for?
Our bags contain a large ice pack to keep your meals cold and fresh. The bags are able to be outside for up to 8 hours (dependent on the air temperature).
Can you deliver to my workplace?
Due to night deliveries we are unable to deliver to your workplace
Is pickup available?
We pride ourselves on being a home delivery ready-made meal service. This means that your meals are delivered to your door each week. To do this we don’t currently have the availability to pick meals up.
What happens if I miss my delivery window?
If driver shows up and cannot enter apartment complex or residence the driver will find the safest spot to leave it. If that is not possible, then we will cancel the order. No refund will be issued.
When do I need to be there to receive the delivery
If you live in a high-rise apartment with no front door access. The driver cannot leave their vehicle and travel up lifts to your apartment. If you or someone else have a dog in the yard (even though he is a lovely cuddly bear…). That is a health and safety issue.
Do I need to be at home to accept the delivery?
If you are not home, your order will be left in our ice bag, with an ice pack. Our driver will do their best to hide your bag from the street – near the front door. Please mention in the comments any special delivery instructions. Please leave the previous delivery’s ice-bag and ice-pack out when […]